I sent a message on my account yesterday to the support team. I have a problem that needs to be resolved. The content creator Nela, was supposed to give me a new version of the video with a small change at the beginning. (Removing the plastic cap) She sent me the video on July 14th, and I replied within minutes about this, both on JB chat and in an email. She replied, no problem, I will have it for you EBD. It hasn't shown up.

Yesterday, I got an automated email from JB saying the project was completed. I went on your website and took a look at the video, and it was the same one that she had shot a week ago. So, she didn't reshoot anything and now I have a video that I can't use.

I then sent her a chat and an email asking if she was going to make the change and I haven't heard back. Here is the communication from the last week for your reference:

Your system is not allowing me to either copy and paste or add a screenshot of the dialogues from my message board on my account or my email.

Israel has these in his emails from me!

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I need to get this taken care of ASAP, this is holding me up for my product launch, and, to be honest, Nela was very lax at getting the project done, I was fine with the extended time as I have no idea why it took her so long, maybe personal reasons, and I didn't want to upset her by pushing too hard. But now, after all this time, ending up without the video she promised, is upsetting, to say the least.

Feel free to call me if you want to discuss this further, I am in some training classes both the rest of today and tomorrow, but am available from 1-2 Friday PDT. 858.344.9625.

Thanks,

Jeff